New Inverness city centre Royal Bank of Scotland branch in Falcon Square reopens after £2.5m investment
Royal Bank of Scotland has opened its new Inverness branch on Falcon Square this week.
The opening of the new flagship store followed the closures of the bank’s branches on the upper floor of the Eastgate Centre and Harbour Road branch.
With a £2.5 million investment, the move forms part of a wider £10.5m investment in RBS banking across Scotland between 2023 and 2024.
Royal Bank of Scotland’s Inverness branch manager, Claire Mezals, said: “We’re committed to making banking as simple and accessible as possible for our customers, and the investment in our Inverness branch is an important step towards this.
“The new branch offers a welcoming, modern space designed around the needs of the local community, ensuring they have the right support and facilities to manage their finances with confidence.”
As part of the new branch, a dedicated calm room has been introduced as well as new facility features aiming to make it a more comfortable environment for customers and employees.
The building has also been updated to meet Disability Discrimination Act (DDA) standards with the refurbishment improving the branch’s accessibility.
A multi-purpose flexible area has been created for local programmes and events, with the first sessions focussed on ‘Friends Against Scams’ and ‘Financial Foundations,’ both scheduled for next month.
Anne Dewar, local director for Inverness at Royal Bank of Scotland, adds: “The transformation of our Inverness branch reflects our ongoing commitment to supporting the local community by providing a modern, accessible space that meets their banking needs in a practical way. We appreciate our customers’ patience throughout the works and are pleased to now offer a branch designed to support them both now and in the future.”
